Refund & Replacement & Warranty Policy
Below please find the Refund and Replacement policy for orders placed on Zerolemon.com.
(If you have purchased on other sales channels, please refer the policy for that channel).
For submitting tickets, please click here.
30-Day Money-Back Guarantee for Any Reason
Within 30 days after the date of purchase, you can return your undamaged ZeroLemon product or package to receive a full refund for ANY reason. If the reason for return isn’t quality-related, the customer must pay for the return shipping costs.
Replacement Warranty for Quality-Related Issues
Below is the replacement warranty for different products:
- 365 Days Warranty – Battery Case/Power Bank/Charger/Bluetooth Speaker/Replacement Battery Kit
- 2 Years Warranty –Cables
- Lifetime Warranty– Glass Screen Protector
For any replacement and refund, you will need to return the defective product within 2 weeks after we offer the RMA No.
Ordered Wrong Products
Currently, we cannot exchange for another product if you buy the wrong item. Alternatively, you can reject the parcel and contact us for a refund.
Return & Replacement Shipping Policy
- Our returns and exchange service is limited to all purchases made from ZeroLemon. If you purchased through a different retailer, please contact them directly.(Unauthorized reselling of ZeroLemon products is prohibited.)
- Warranty-related shipping costs can only be covered in the country of purchase.
- If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
- For international shipping, it may take at least 20-40 days to receive the product(s) after the order is placed. Please understand that for some regions, tracking is not available.
Friendly Reminder: When submitting tickets for help, be sure to provide the Order ID/Product Name to us.
Note: We don't offer replacement any more once the purchased product(s) is beyond the replacement warranty period.